Paw Pal, through its proprietary network of Sitters, arranges for the provision of the Sitter-Provided Services to Parents, including, but not limited to temporary pet boarding, pet daycare and related services in the comfort of the Sitters' / Parents’ private residences. As a Sitter, you may create Listings, and will be asked detailed information about your place and pets (if relevant). You may set the pricing and terms for your services within the parameters permitted by the Site, however Paw Pal does reserve the right to cancel any reservation that does not meet our standards for services or minimum rates, as determined in our sole discretion. In the event that Paw Pal does cancel a reservation for these reasons, the parent will receive a full refund, including any Service Fees. Paw Pal charges a Service Fee of 12.5% to the Sitter to cover the costs of payment processing and Site administration. As a Sitter, you contractually agree that the first and all future bookings with a client from Paw Pal will be booked via the Site or by calling the toll-free number. Failure to abide by this policy may result in suspension from the Site. As a Parent, you may book Sitter-Provided Services through the Site. Paw Pal may charge a Booking Fee (determined at our sole discretion) that will be presented to the Parent during the booking process. All charges, including but not limited to the subtotal and Booking Fee, shall be listed in Indian Rupee (INR). The Parent will be charged for the entire fee at the time of making a reservation request. The Sitter will be given three (3) business days to respond to the booking request or the booking request may be automatically cancelled. If the booking is subsequently cancelled by the booking Parent, the booking Parent will be refunded the entire amount less Paw Pal Booking Fee. In case of reservations that are extended beyond the initially agreed end-date, Parent will need to make the payment to Paw Pal directly. Paw Pal will release the payment (less Service Fee) to the Sitter within two (2) business day, excluding national holidays, after the end of the pet boarding stay. Each Sitter hereby appoints Paw Pal as the Sitter's limited agent solely for the purpose of collecting payments made by Parents on behalf of the Sitter. Each Sitter agrees that payment made by a Parent to Paw Pal shall be considered the same as a payment made directly to the Sitter and the Sitter will make the Sitter-Provided Services available to Parent in the agreed upon manner as if the Sitter has received the applicable fees. In accepting appointment as the limited authorized agent of the Sitter, Paw Pal assumes no liability for any acts or omissions of the Sitter.
As a Parent, the cancellation policy applies to you as 100% refund (less Paw Pal’s booking fee) for cancellation done at least 4 days before the schedules drop-off date, and No refund thereafter. Cancellation must be made by 11:59 Indian Standard Time in order to qualify for having occurred on a particular day. Any booking fees charged at the time of reservation are non-refundable. For Daycare reservations, you will be entitled to receive a full refund minus any fees if you cancel 2 days prior to the start of the individual daycare session, and will be refunded 50% thereafter. For example, if the daycare session begins on 7/5, you must call by 11:59pm IST on 7/3 for a full refund. Note, the daycare cancellation policy applies separately to each individual daycare date. In other words, if you have a reservation for daycare on Wednesday and on Friday, you’ll need to cancel both separately (by 11:59pm Monday for Wednesday’s reservation; and by 11:59pm Wednesday for Friday’s reservation).
Cancellations by Sitters are taken seriously. Each Sitter cancellation will be reviewed by Paw Pal to determine if it is subject to an account review. We understand that emergencies happen and will take time to review each cancellation on a case-by-case basis. Sitters are expected to only accept those reservations that they are committed to completing. In the event that a Sitter is no longer able to provide the service, the Sitter must contact customer support immediately.
Home pet boarding and other Sitter-Provided Services are not appropriate for all pets, especially aggressive poorly socialized pets. You acknowledge that it is your sole responsibility, as a Parent, to determine if the applicable Sitter-Provided Service is best for your pet and to select the Sitter carefully. While certain Sitters may receive positive assessments or comments by the Site or its users, Paw Pal makes no representations or warranties regarding the quality, security or positive features of the Sitter or the Sitter's residence. Paw Pal is not party to any agreement or transaction between Parent and Sitters and, as such, cannot verify or otherwise authenticate any claims made by the Sitter (including any medical certifications or insurance coverage held by the Sitter). Moreover, it is incumbent upon you to share any and all relevant information, including but not limited to medical issues, allergies or other conditions, about your pet prior to engaging the Sitter for pet boarding or other pet-care related services. As a Parent, you acknowledge and agree that the entire risk arising out of your use of the Site, including listing and booking Sitter-Provided Services, is entirely your own.
Paw Pal expressly reserves the right, in its sole discretion, to remove a Parent's pet from a Sitter's home should we deem it necessary for the safety of our Sitter, any persons living with the Sitter or the Sitter's or the Parent's pet. In the event we must relocate the booking Parent's pet, Paw Pal shall make reasonable efforts during Paw Pal's normal business hours to contact the Parent and/or the Parent's Emergency Contact to arrange alternative care. Should Paw Pal not be able to contact the Parent or the Parent's Emergency Contact, Paw Pal will use its best judgment to find adequate care until the Parent is able to retrieve its pet. The Parent is responsible for any additional charges incurred as a result of the rebooking.
Paw Pal expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Site due to any act that would constitute a violation of the Terms. In addition to violating the Terms, any of the foregoing actions on your part or on behalf of any entity you are employed or otherwise acting as an agent for constitutes intentional, unauthorized access of a protected computer, may constitute a violation of state and central law, and may potentially subject you and any affiliated parties to civil liability and criminal prosecution.
Paw Pal also expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Site due to one or more negative reviews provided to Paw Pal by Members or non-Members. These reviews are typically, but are not required to be, associated with a Sitter-Provided Service provided by a Sitter through Paw Pal. You acknowledge that Paw Pal does not pre-screen content uploaded by users (including reviews), but that Paw Pal and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Site. Without limiting the foregoing, Company and its designees will have the right to remove any reviews or other content that violates these Terms or is deemed by Paw Pal, in its sole discretion, to be otherwise objectionable, including any reviews that violate any of the following guidelines:
With respect to the reviews, content or other materials you upload through the Site or share with other users or recipients (collectively, 'User Content'), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant Paw Pal and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Site or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed. It is your obligation to comply with all applicable state, central and international laws. It is also your obligation to comply with all applicable tax laws and regulations that apply to your activity on the Site. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Members acknowledge and agree that Paw Pal shall make reasonable efforts to contact the Member in the event a situation arises that requires or may require Member's consent. In the event Paw Pal cannot reach the Member after reasonable efforts, Member's provided Emergency Contact (s) is authorized to act on behalf of the guest pet. It is the Member’s responsibility to ensure the emergency contact information is current and that the contact is aware of his or her responsibility to act on behalf of the Member.
The Site may contain links or have references to websites controlled by parties other than Paw Pal. Paw Pal is not responsible for and does not endorse or accept any responsibility for the contents or use of these third party websites. Paw Pal is providing these links to you only as a convenience, and the inclusion of any link does not imply or otherwise constitute endorsement by Paw Pal if the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by Paw Pal. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.
By agreeing to serve as a Sitter and board pets or provide other Sitter-Provided Services to a Parent, you expressly assume the risk of any damages, including property damages or personal injury, which you or anyone else present in your residence may suffer. It is the sole responsibility of Sitters to make decisions that are in the best interests of themselves and their pets. It is strongly recommended that all Sitters schedule a "Meet-n-Greet" with all pets and pet owners before providing pet boarding or other Sitter-Provided Services to mitigate as many risks as possible. Should you agree to serve as a Sitter (including without limitation if you have any children under the age of 18 at your home), you agree and acknowledge as follows:
WHETHER YOU ARE A PARENT OR A SITTER, YOU AGREE NOT TO HOLD PAW PAL OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR THIRD PARTY PROVIDERS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, "LIABILITIES") THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES OR SITE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH (A) ANY INSTRUCTION, ADVICE, ACT OR SERVICE PROVIDED BY PAW PAL OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR THIRD PARTY PROVIDERS, (B) ANY DESTRUCTION OF YOUR INFORMATION, (C) ANY DISPUTE WITH ANY OTHER USER OF THE SITE, (D) SITTERS' FAILURE TO PROVIDE SERVICES OR PROVISION OF INCOMPLETE OR POOR SERVICES, (E) ANY INJURIES OR HARM SUFFERED BY YOU OR ANY THIRD PARTY (INCLUDING WITHOUT LIMITATION YOUR FAMILY MEMBERS, FRIENDS OR OTHER UNRELATED PARTIES), (F) ANY INJURIES OR HARM SUFFERED BY ANY DOGS OR OTHER PETS, (G) ANY DAMAGE OR HARM TO REAL OR PERSONAL PROPERTY, OR (H) ANY OTHER CONDUCT, ACT OR OMISSION OF ANY OTHER PARTY, INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, OR DESTRUCTION OF PROPERTY.
UNDER NO CIRCUMSTANCES SHALL PAW PAL OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR THIRD PARTY PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THIS SITE OR THE SITTER-PROVIDED SERVICES, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THIS SITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS, OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PAW PAL HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, GOODS AND SERVICES AVAILABLE THROUGH THIS SITE, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
You agree that the limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose. You also expressly acknowledge and agree that Paw Pal has set its prices and entered into these Terms in reliance upon the limitations of liability specified herein, which allocate the risk between you and Paw Pal and form a basis of the bargain between the parties.
THE SITE AND CONTENT PROVIDED ON THE SITE ARE PROVIDED "AS IS," AND ARE FOR USE AS CONTRACTED HEREIN. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, PAW PAL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AS WELL AS ITS THIRD PARTY PROVIDERS, HEREBY DISCLAIM ALL EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS WITH REGARD TO THE SITE, THE SITTERS, THE SITTER-PROVIDED SERVICES, THE CONTENT, AND THE GOODS AND SERVICES ASSOCIATED THEREWITH INCLUDING BUT NOT LIMITED TO ANY IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTIES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND QUALITY OF GOODS AND SERVICES EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. PAW PAL AND ITS THIRD PARTY PROVIDERS MAKE NO REPRESENTATIONS, GUARANTIES OR WARRANTIES REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF THE SITE OR CONTENT ASSOCIATED WITH THE SITE, OR THE RESULTS YOU MAY OBTAIN BY ACCESSING OR USING THE SITE AND/OR THE CONTENT ASSOCIATED THEREWITH. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PAW PAL AND ITS THIRD PARTY PROVIDERS DO NOT REPRESENT OR WARRANT THAT
You shall defend indemnify and hold harmless Paw Pal and its affiliates, directors, officers, employees, agents, and Third Party Providers (collectively, the "Indemnified Parties") against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) incurred by Indemnified Parties in connection with a claim by a third party related to you or your use of the Site or Sitter-Provided Services. The Indemnified Parties reserve the right, at their own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of the relevant Indemnified Parties. Paw Pal and its affiliates, directors, officers, employees, agents, and Third Party Providers shall have no indemnification obligation or other liability for any claim of infringement arising from (a) use of the Site and/or the Content associated with the Site other than in accordance with these Terms; (b) the combination of the Site and/or Content associated with the Website with any other products, services, or materials; or (c) any third party products, services, or materials.
Paw Pal may, in its sole discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Terms or your access to our Site, and (b) deactivate or cancel your Paw Pal Account or registration or similar uses of the Site. Paw Pal's proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. Paw Pal may provide notice of termination by regular mail or email. You may cancel your Paw Pal Account at any time by sending an email to email@example.com. However, you are personally liable for any orders, listings or pending transactions that you place or charges that you incur prior to your termination/cancellation. Please note that if your Paw Pal Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Site.
Owners of copyrights or their agents that believe anything posted on this Site infringes upon said copyrights will submit a notice including the following information pursuant to the Digital Millennium Copyright Act ("DMCA") to Paw Pal immediately upon discovery:
Paw Pal is not an employment service and does not serve as an employer of any user. As such, Paw Pal will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer's liability, social security or payroll withholding tax in connection with your use of the Site. You understand and agree that if Paw Pal is found to be liable for any tax or withholding tax in connection with your use of the Site, then you will immediately reimburse and pay to Paw Pal an equivalent amount, including any interest or penalties thereon.
No agency (except as expressly set forth herein), partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement. Without limiting the foregoing, except as expressly set forth herein, Pawpal.in is not acting as an agent for any Sitter, Parent or any other user or visitor of the Site.
You may not assign these Terms without the prior written approval of Paw Pal. Any purported assignment in violation of this section shall be void. Paw Pal reserves the right to use Third Party Providers in the provision of the Site and/or the Content associated therewith. In the event of any litigation of any controversy or dispute arising out of or in connection with these Terms, its interpretation, its performance, or the like, the prevailing party shall be awarded reasonable attorneys' fees and expenses, court or arbitral forum costs, and reasonable costs for expert and other witnesses attributable to the prosecution or defense of that controversy or dispute. Any and all rights not expressly granted herein are reserved by Paw Pal.