Privacy Policy


Padfoot Technologies Private Limited, (hereafter referred to as "Paw Pal" or "Pawpal.in") respects your privacy. Because we gather important information from our users, Parents, Sitters, visitors, subscribers and customers (collectively "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. By accessing or using pawpal.in (the "Site") or any of our mobile applications or services (the Site, and such applications and services, collectively, "Services"), you acknowledge and agree to this Privacy Policy and also agree to the Terms of Service located at www.pawpal.in/terms. We may share information with or among our affiliates or sites that we own or control, but such sharing of information is always governed under the terms of this Privacy Policy.

Our primary goals in collecting information are to provide and improve our Services, and to enable users to enjoy the Services. When you create an account we will set up a Paw Pal profile for you. The profile will generally contain your first name, last name initial, location and pet details, and may include other content or information that you provide for purposes of your profile. These profiles will be made available publicly throughout the Site.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal/Identification Information

You may visit this Site anonymously, without submitting any of their personal/identification information. Only in the event that you voluntarily consents to submit any personal/identification information for availing the services of the Company via the Site shall such personal/identification information be made available to and be used by the Site. You shall always have the right to refuse providing personally/identification information, though such an action may prevent you from engaging in certain Site related activities. You shall, even after providing consent to the Site to use their personal/identification information, also have the right, at any time and with reasonable notice to the Company via email, to stop the usage of their personal/identification information; however this may prevent you from fully utilising the services and activities of this Site and it shall be at their own risk.

While you will be able to view most of the pages of this Site without providing your persona/identifications information, the nature of the services offered by the Company via the Site, whether to (i) put up a post for providing pet services, or (ii) availing the services of a Sitter, would require you to share certain personal/identification information with the Company and other users of the Site who would be privy to.

The Company via the Site shall collect personal/identification information from you in a variety of ways including, but not limited to, when Parents (i) register on the site, (ii) makes a reservation, (iii) fill out a form, and (iv) in connection with other activities, services, features or resources we make available on our Site.

You may be asked for, as appropriate their respective, names, email addresses, mailing addresses, phone numbers, etc . (This list of personal/identification information is only illustrative). By accepting the policy at the time of registration, you expressly approve and consent to the collection, storage, use and disclosure of your personal/identification information by the Company as described in this policy.

Non-Personal Identification Information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Pawpal.in uses Google Analytics to track customer usage statistics. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; click stream patterns; and dates and times that the Site is accessed. The use of cookies and other tracking technologies allow us to improve the Site and your Web experience. The Company may also analyze information that does not contain personal information for trends and statistics.

Web Browser Cookies

We use "cookies" to enhance User experience and improve our Site. When you visit our Site, a short text file called a cookie, is downloaded to your computer. A cookie is used to store small amounts of information. Please note that a cookie does not contain personal information, though it may be used to recall personal information previously submitted by you, for example your sign-in name and/or password. Your web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse/block cookies, or to alert you when cookies are being sent. If they do so, note that you may find it difficult to utilise some features of the Site optimally. The Company [nor its vendors] do not sell, give, or trade the statistics they store to any third parties for data-mining or marketing purposes.

How we use the Collected Information

How we use the Collected Information :
The Company shall collect and use Users personal information only for the following purposes:
To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize your experience
• We may use information in the aggregate to understand how our Parents and Sitters as a group use the services and resources provided on our Site.
To improve our Site
• We may use feedback you provide to improve our products and services.
To process payments
• We may use the information you provide about yourselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
• We may use the email address to send your information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and you happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We shall retain your personal/identification information and any such other information only during the duration of your engagement with the Company. As previously mentioned, at any time, you shall be permitted to remove, amend or modify their information as required, subject to the Company having the right to discontinue its services in terms of this Site.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Parents and Sitters with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Dispute Resolution

In the event that any dispute arises between you and the Company regarding the usage of your information, the parties shall make best efforts to resolve such dispute within a period of 30 (thirty) days from receiving any notice in that regard. In the event that the parties are not able to resolve their differences within such period, the parties shall have the opportunity to refer the dispute to an independent arbitral tribunal consisting of 1 member appoints by each party, and another member appointed by the 2 such parties. The arbitration proceedings shall be undertaken in terms of the Arbitration and Conciliation Act, 1996 and the venue shall be in Mumbai, India. The costs shall be borne equally by both parties, and if required by the majority of the arbitrators the parties shall make an upfront payment prior to the commencement of the proceedings. The decision of the arbitral tribunal shall be final and binding on the parties.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
C/o Padfoot Technologies Pvt Ltd,
[to come] info@pawpal.in